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ONS Omnibus Survey, Internet Access Module, May, July and October, 2005 Variables

m33051m6 — Problems buying/ordering over Internet?

Value Label Count Percentage Filename: 0507330
1.00 Uncertainty concerning guarantees 0 0% 0%
2.00 Speed of delivery longer than indicated 0 0% 0%
3.00 Delivery costs higher than indicated 0 0% 0%
4.00 Final price higher than indicated 0 0% 0%
5.00 Wrong goods delivered 0 0% 0%
6.00 Damaged goods delivered 0 0% 0%
7.00 Lack of security of payments 0 0% 0%
8.00 Complaints and redress were difficult 0 0% 0%
9.00 No satisfactory response after complaint 2 0% 0%
10.00 Other 0 0% 0%
11.00 No problems encountered 0 0% 0%
98.00 Refusal 0 0% 0%
99.00 Don't Know 0 0% 0%
1207 cases , missing values 98, 99 .

Copyright: Crown Copyright material is reproduced with the permission of the Controller of HMSO and the Queen's Printer for Scotland

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